Havenbrook PM
Alex Rivera wanted to double Havenbrook PM's portfolio but his four-person team was drowning in maintenance calls. Greenhaus automated the entire maintenance lifecycle—from resident intake to vendor payment—so the team could scale to 400 doors with zero new hires.
Flagship result
400 doors, 4 people, 96% owner retention
Portfolio snapshot
400 doors
Maintenance response
50% faster
Emergency routing and vendor SLAs cut average response times from 12 to 6 hours.
Team capacity
+220 doors
Automations and templates let each employee manage 100 doors on average.
Owner retention
96%
Transparent updates and annotated approvals kept owner churn almost non-existent.
Hear how Havenbrook PM operates today
“Greenhaus gave us enterprise-level automation without the enterprise price tag.”
Challenges before Greenhaus
After-hours maintenance calls burned out the on-call staff and eroded tenant satisfaction.
Vendor scheduling across spreadsheets caused delays and duplicated work.
Owners lacked visibility into maintenance spend, leading to escalations and churn risk.
Greenhaus playbook
How the team configured automations and dashboards.
24/7 maintenance command center
Residents submit requests via text, email, or portal; Greenhaus triages and dispatches vendors automatically.
Vendor performance tracking
Live SLA dashboard flags slow jobs and auto-notifies backup contractors to prevent bottlenecks.
Owner transparency suite
Owners receive annotated video updates and approve spend from their phone, no phone tag required.
Implementation timeline
Week 0-2
• Documented maintenance escalation paths and imported vendor roster.
• Enabled resident texting with auto-responses for emergencies.
Week 3-4
• Launched vendor scorecards and escalations for overdue tickets.
• Rolled out owner update digests with embedded videos.
Week 6+
• Achieved 50% faster response times and unlocked bandwidth to add 220 new doors.
• Built referral program that turned satisfied owners into advocates.
Grab the same resources Havenbrook PM used
We share the exact playbooks, checklists, and dashboards after a quick discovery call so you can plug them into your process.
Explore additional wins
Prolific Properties
Cut late rent calls to near zero while scaling to 320 doors
- • 99% on-time rent collection
- • 12 fewer owner calls per week
UrbanNest Management
Turned units in 12 days and filled vacancy pipeline
- • Vacancy days reduced by 9
- • Lead-to-lease conversion up 18%